Privacy Policy
for LACUNZA SA
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (lacunza.co.za) or interact with our services. We are committed to protecting your privacy in compliance with the Protection of Personal Information Act, 2013 (POPIA) in South Africa.
1. Who We Are (Responsible Party)
The operator of this website and the responsible party for processing your personal data is the official distributor of Lacunza products in South Africa.
For any queries regarding this policy or your personal information, please contact us via the details on our Contact Us page.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Information you provide voluntarily (e.g., when filling out contact forms, requesting quotes, or subscribing to newsletters): name, email address, phone number, postal address, and any other details you share.
- Automatically collected information: IP address, browser type, device information, pages visited, and referral sources (via cookies and similar technologies – see our Cookie Policy below).
We do not collect special categories of personal information (e.g., health data, racial or ethnic origin).
3. How We Use Your Personal Information
We process your personal information for the following purposes:
- To respond to your inquiries and provide information about our products.
- To send marketing communications (e.g., newsletters, product updates) if you have consented.
- To improve our website and services (e.g., analytics).
- To comply with legal obligations.
The lawful bases for processing are:
- Consent (e.g., for marketing).
- Performance of a contract or pre-contractual steps (e.g., responding to requests).
- Legitimate interests (e.g., website improvement, where it does not override your rights).
4. How Long We Keep Your Data
We retain your personal information only as long as necessary for the purposes stated above, or as required by law. If you request deletion and there is no legal reason to retain it, we will erase it.
5. Sharing Your Personal Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., hosting, analytics) who are contractually bound to protect it.
- Third parties if required by law.
No international transfers are currently envisaged, but if they occur, we will ensure appropriate safeguards.
7. Your Rights Under POPIA
You have the right to:
- Access your personal information.
- Request correction or deletion.
- Object to processing (including direct marketing).
- Withdraw consent at any time.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, contact us via our Contact Us page.
8. Security
We implement reasonable technical and organisational measures to protect your data, but no transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this policy from time to time. Significant changes will be notified on the website.